Customer Commitment

Measure 1: We respond in a timely manner to all customer comments.

Percent of customer comments responded to within two weeks.

Jul. - Sept. 2012Oct. - Dec. 2013Jan. - Mar. 2014Apr. - June 2014
97% 93% 94%

Measure 2: Through intentional sourcing, we provide quality products for our customers.

Percent of sales that were products qualifying for the P6 designation.

Jul. - Sept. 2012Oct. - Dec. 2012Jan. - Mar. 2014Apr. - June 2014
41% 42% 37%



Measure 3: We provide education and opportunities to gather on subjects relevant to our cooperative.

Number of classes offered to the public.

Jul. - Sept. 2012Oct. - Dec. 2013Jan. - Mar. 2014Apr. - June 2014
6 9 14