The Scorecard’s creation was a staff-led process, and the writing of it gave several staff the opportunity to develop language defining the co-op’s success. The data points included demonstrate Seward Co-op’s progress in achieving its mission.
We measure our success by how well we:
- Cultivate a diverse, respectful, and caring workplace.
- Reduce waste and conserve our natural resources.
- Commit to financial goals that allow us to maximize our profits in the support of our values and community.
- Build respectful relationships with customers that cultivate trust within our cooperative.
The Seward Co-op Ends Statement gives clear definition of our purpose and demands that our success also be measured on the health of our community. It reads:
Seward Co-op will sustain a healthy community that has:
- equitable economic relationships;
- positive environmental impacts; and
- inclusive, socially responsible practices.
Two of the Scorecard’s goals are to provide a source of direction towards meeting the Ends and to increase alignment throughout the co-op, from member-owners to the Board of Directors to the General Manager to the staff.
When Scorecard data is collected, we essentially are reviewing the co-op’s operations. One sees the Scorecard “in action” when observing the improvements and policy changes that are periodically made at the co-op. Look for examples of these in the Customer Commitment section.
The Scorecard is a living document, a dynamic measuring tool that will change over time. In fiscal year 2010, it was revised to include the Customer Commitment which measures our response rate to customer comments, among other items. We are excited to continue using the Scorecard to demonstrate the co-op’s values as our business contributes to a healthier and more sustainable community.