Seward Co-op Curbside Pickup FAQ

Why is one daily pickup time reserved for a limited number of customers?

Curbside pickup is currently limited to shoppers who are at a higher risk of severe illness by COVID-19, which includes...

We created Curbside Pickup to ensure all of our customers are able to maintain access to Seward Co-op products, including customers at higher risk. As we expand access to a greater number of shoppers, it is important to ensure our higher risk customers are still able to protect themselves by not shopping in person. Reserving a window for these folks helps to ensure that they still have access.

How will you enforce the pickup time reservation restriction?

We do not plan to verify. We ask everyone to be considerate of those who are at higher risk of severe illness by COVID-19.

We do not plan to verify. We ask everyone to be considerate of those who are at higher risk of severe illness by COVID-19.

Can you deliver my order?

We are not able to deliver orders. You may be able to find a trusted individual...

We are not able to deliver orders. You may be able to find a trusted individual or service that could deliver your order to you. Your phone number will be used to identify your order when you make payment over the phone and during pickup.

What do I do when I arrive at my pickup location?

Please park on 29th Avenue at the Franklin store or on 38th Street at the Friendship store. You will see...

Please park on 29th Avenue at the Franklin store or on 38th Street at the Friendship store. You will see a sign stating the spot is reserved for Curbside Pickup. Both stores also have overflow Curbside Pickup spaces in their parking lots. Call 612-416-2300 to let us know you are here and where you are parked. Let staff know the phone number that was used to place your order. We will bring your order to you and load it into your vehicle.

I don’t want to enter your store, will someone bring my order to my vehicle?

Yes. Please park on 29th Avenue at the Franklin store or on 38th Street at the Friendship store. You will see...

Yes. Please park on 29th Avenue at the Franklin store or on 38th Street at the Friendship store. You will see a sign stating the spot is reserved for Curbside Pickup. Both stores also have overflow Curbside Pickup spaces in their parking lots. Call 612-416-2300 to let us know you are here and where you are parked. Let staff know the phone number that was used to place your order. We will bring your order to you and load it into your vehicle. Note: at this time WIC and SNAP/EBT payments must be made in the store.

The standard pickup times do not work for me. Can I pick up my order at another time?

We strive to offer convenient pickup times while operating grocery stores and providing the pickup service to other customers. Our flexibility...

We strive to offer convenient pickup times while operating grocery stores and providing the pickup service to other customers. Our flexibility is limited in order to meet these varying needs. Please consider whether you can identify a trusted individual to collect your order if you are not able to do so within the available times.

What if I will not be able to pick up my order during my assigned pickup time, or I missed my pickup time?

If you or a trusted individual are not able to pick up your order during your pickup time, or if you missed...

If you or a trusted individual are not able to pick up your order during your pickup time, or if you missed your pickup time, call as soon as possible to arrange a new pickup time– 612-338-2465 for Franklin store pickups, or 612-230-5595 for Friendship store pickups. Please ensure your availability to pick up your order for the date you are placing it, as orders that have not been picked up 24 hours after their assigned pickup times will be donated to a food shelf, and no refunds will be given.

How will my order be packed?

Your order will be packed into our standard grocery bags, separated...

Your order will be packed into our standard grocery bags, separated by perishable items that require refrigeration and items that do not. Minneapolis ordinance requires a $.05 bag charge be applied to grocery bags. This fee will be waived during the COVID-19 outbreak. A $3 fee will be applied for items requiring the use of an insulated thermal bag. We are unable to package groceries in customers’ reusable bags.

Is there a phone number I can call if I have questions or need help placing an order online?

Yes. You can call 612-338-2465 if you prefer to pick up at the Franklin store, or 612-230-5595 if you prefer to pick up at the Friendship store.

Yes. You can call 612-338-2465 if you prefer to pick up at the Franklin store, or 612-230-5595 if you prefer to pick up at the Friendship store. We cannot take orders over the phone.

Can someone else pick up my order on my behalf?

Yes. You may be able to find a trusted individual or service that could deliver your order to you. Your phone number...

Yes. You may be able to find a trusted individual or service that could deliver your order to you. Your phone number will be used to identify your order when you make payment over the phone and during pickup.

Can I change or cancel my order after I’ve submitted it?

We do not have the ability to change orders that have been submitted. You may cancel...

We do not have the ability to change orders that have been submitted. You may cancel your order when we call you to confirm the final order and accept payment. At that time, you will have the opportunity to accept or decline the final cost of specially requested items that are not on the online catalogue.

Can I place an order for someone else?

As long as you are able to pay and pick up you may place an order for another...

As long as you are able to pay and pick up you may place an order for another individual. Your phone number will be used to identify your order when you make payment over the phone and during pickup.

How will you ensure products are handled safely?

We take product quality and safety very seriously. All orders that require refrigeration will stored...

We take product quality and safety very seriously. All orders that require refrigeration will stored in refrigeration units while they await pickup. Frozen or heated prepared items will be packed in insulated thermal bags. We have a rigorous ongoing cleaning and sanitizing procedure for Curbside Pickup staging and storage areas as well as all commonly touched surfaces in our stores.

Can I return items and get a refund? What if I receive a damaged item?

Currently, all returns are limited to product quality issues. If you experience issues...

Currently, all returns are limited to product quality issues. If you experience issues with product quality, let us know as soon as possible. We do not expect you to accept damaged product. Poor quality or damaged products may be returned at customer service. All approved returns are eligible for exchange or credit. With receipt, returns may be issued in the form of the original purchase payment.

Will curbside pickup staff wear personal protection equipment?

All Seward Co-op staff are encouraged to take any reasonable precautions to protect themselves and to minimize the spread of infection. Many staff choose...

All Seward Co-op staff are required to wear a face covering, either a mask or a face shield, to protect themselves and to minimize the spread of infection to others. Many staff also choose to wear gloves.

Can I pay by cash or check?

At this time, we only accept credit or debit card payments by phone.

At this time, we only accept credit or debit card payments by phone.

Can I pay with a co+op gift card?

Not at this time. We only accept credit or debit card payments by phone.

Not at this time. We only accept credit or debit card payments by phone.

Can I use coupons?

We cannot accept printed coupons with Curbside Pickup. We do honor regular Seward Co-op promotions and discounts...

We cannot accept printed coupons with Curbside Pickup. We do honor regular Seward Co-op promotions and discounts, so you will receive the discounted prices on items currently being promoted. We are not able to give rainchecks on promotional items that are out of stock.

Can I use my Nourish discount?

Yes. Owners who receive the Nourish discount will still be able to apply the discount to Curbside Pickup orders.

Yes. Owners who receive the Nourish discount will still be able to apply the discount to Curbside Pickup orders.

Can I use my quarterly discount?

Yes. Owners may apply their discount to a Curbside Pickup order.

Yes. Owners may apply their discount to a Curbside Pickup order.

Can orders by paid with WIC, SNAP/EBT?

Yes, however, we are not currently able to accept payment by WIC, SNAP/EBT, or any payments requiring a PIN number...

Yes, however, we are not currently able to accept payment by WIC, SNAP/EBT, or any payments requiring a PIN number over the phone. There are limitations on how these payment mechanisms can be used that we do not control. All WIC, SNAP/EBT, and payments requiring a PIN must be made in the store at pickup.

Can I round up my order for the SEED program?

Yes. When we call you to confirm your order total and take payment via credit or debit card you may round up at that time.

Yes! When we call you to confirm your order total and take payment via credit or debit card you may round up at that time.

Can I tip the staff person who brings my order to my car?

Seward Co-op does not allow tipping. Please consider rounding up for the SEED program instead.

Seward Co-op does not allow tipping. Please consider rounding up for the SEED program instead.

Is my personal information is secure?

Seward Co-op rigorously protects all personal information. We do not share ...

Seward Co-op rigorously protects all personal information. We do not share or store credit card or other customer information related to purchases for any reason.  We do not take payment over the phone when a PIN number is required, to guarantee security. Personal information will only be used to complete your online order and curbside pickup.

Will you price match other grocery stores' online prices?

Seward Co-op bases all of our pricing on the cost of products to us, the need to pay our staff fair wages...

Seward Co-op bases all of our pricing on the cost of products to us, the need to pay our staff fair wages and benefits, as well as to maintain our facilities. Our prices may or may not match the prices at other grocery stores. We work hard to have prices that are competitive and reflect the real costs of food.

Will you contact me when products I requested but were not in stock become available?

We are not able to track specific item availability for customers at this time. Product availability...

We are not able to track specific item availability for customers at this time. Product availability is especially unpredictable now due to the pandemic and its impacts on the supply chain. You can call the store periodically to inquire.

Why can’t I order a product online that is sold in the store?

The order platform has been developed to meet current needs in our community. We will continue...

We are continually adding items to the online platform. While our goal is to make as many products available as possible via this platform, there will always be items with limited availability that we are not able to include.

Is there a limit on how many items I can order?

Seward Co-op is committed to sustaining a healthy community, and we encourage all...

Seward Co-op is committed to sustaining a healthy community, and we encourage all of our customers to be mindful of your friends and neighbors who also need to eat. As we do not know the exact nature of your needs or your household, we trust all of our customers to order responsibly.

How do you select the items that are sold by weight?

When you list an item we sell by weight in the “Additional items” on the checkout page...

When you select an item we sell by weight from the catalog or list the item in the “Additional items” on the checkout page, the co-op staff person who shops your order will do their best to fulfill your request, whether that is the quantity of product or the ripeness of a produce item. If you list an item, please be specific about what you want (for example, a full bag of coffee beans or a ripe banana.) The available range of ripeness does vary, but we will do our very best to meet your needs. Items sold by weight will be fulfilled to the amount requested as closely as possible while also keeping whole units intact (for example, four whole apples may weigh slightly more or less than one pound).

Why don’t you have more dairy-free, gluten-free, or other dietary products available online?

Our listings are based on the most popular items in our stores, with consideration...

Our listings are based on the most popular items in our stores, with consideration of the specific dietary needs in our community. At times, your favorite option may not be listed. If you wish, you can make a special request for an unlisted product in the “Additional items” area on the checkout page.

Are WIC products available?

Some WIC-approved items may be included in the online store. We are not currently able to accept...

Some WIC-approved items may be included in the online store. We are not currently able to accept payment by WIC or SNAP/EBT over the phone. There are limitations on how these payment mechanisms can be used that we do not control, and we do not accept payment that requires a PIN number over the phone for security reasons. All WIC and SNAP/EBT payments must be made in the store at pickup.